Mentis Assist—How Duress Enhanced Safety and Monitoring for a Mobile Workforce
Key Takeaways
Challenge: Mentis Assist faced challenges in tracking lone workers and lacked a reliable duress alarm system when staff were unable to raise alerts manually.
Solution: The Duress App and Duress Phoenix provided a simple and effective way to track staff movements, raise emergency alarms, and notify senior management in real-time.
Outcome: Since implementing Duress, staff feel more secure, and senior management has gained greater oversight into staff safety, especially as they work from multiple locations.
The Challenge
As an organisation providing community-based support, Mentis Assist had implemented a phone call process to ensure staff safety, but it became apparent that this system had limitations. If a staff member was unable to make a call during an emergency, there was no other way for them to raise an alarm. Additionally, the manual sign-in and out board became obsolete as more staff began working from various locations and homes.
Office Manager, Jane, recognised that as the organisation continued to expand, they needed a more reliable, streamlined safety system—one that would allow them to monitor staff in real-time and ensure they could raise emergency alarms, even if they couldn’t make a call.
The Process
After evaluating different solutions, Mentis Assist decided to implement both the Duress App and Duress Phoenix to address these challenges. The choice was driven by the ease of use of the system, as well as the ability for multiple senior staff members to be notified of emergency alarms and monitor staff activity in real time.
The team was particularly interested in the app’s check in and out feature, which allowed them to track staff appointments and ensure everyone was safely accounted for. Although it was still early days, Jane noted that this feature would become a crucial part of their safety protocols as they continued to grow and work across different locations.
The onboarding process went smoothly, with Duress providing thorough training, which Jane rated as exceptional for its simplicity and effectiveness. Staff quickly adapted to using both the Duress App and the Duress Phoenix devices, finding them intuitive and straightforward.
The Outcome
Since implementing the Duress App and Duress Phoenix devices, the team at Mentis Assist has experienced a greater sense of security. Staff now have peace of mind knowing that Mentis Assist takes their safety and well-being seriously, and senior management has the ability to monitor emergency alarms and check on staff safety in real-time.
Jane noted that while it’s still early days, the ability to notify multiple senior staff during an emergency alarm has been invaluable. The team feels more confident knowing that they are supported, regardless of where they are working from.
However, Jane mentioned that there were a few areas they were continuing to monitor, such as the battery life of the Phoenix devices and false triggers caused by movement when staff are inactive. Despite these minor issues, overall satisfaction with the system has been high.
Quotes and Stats
"The Team have a greater sense of safety, especially knowing that Mentis Assist takes their safety and wellbeing extremely seriously." – Jane, Office Manager, Mentis Assist
Satisfaction with Duress: 8/10
Satisfaction with Duress training: 10/10
Overall sense of team safety improvement: 8.5/10
Likely to recommend Duress: 8/10
Key Stats Highlight:
Increased staff oversight with real-time monitoring and alarms.
Greater confidence in team safety since implementing Duress Phoenix and Duress App.
8/10 likelihood to recommend Duress to other organisations.
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