Frequently Asked Questions
No, Duress streams your location only once an emergency has been declared. While an emergency is active, your location updates every 5 seconds. When you request assistance either via a Team Alert or Emergency, your device will ping your location to your nominated contacts.
No, administrators within your organisation cannot see your location unless you have activated an emergency or team alert.
To declare an emergency, click the Emergency Button (red button on the side), which can urgently request police assistance. All Duress Eagles in your team will be notified that an emergency has been activated. Live video, audio, and location data will be sent to our 24/7 A1 Graded Monitoring Centre, where the emergency will be verified and triaged.
Yes, to cancel an alert you can tap the blue button on your screen that says 'Cancel'. To ensure you are ok, the operations centre will also give you a call before closing the monitoring.
Yes, admin users will get access to Pathfinder, the Duress dashboard where all users, alerts and settings can be managed.
Every organisation will receive complementary onboarding training, but you can also access information at any time by visiting knowledge.duress.com or by contacting our local support team.
Duress App
View FAQs for App
Duress Phoenix
View FAQs for Phoenix
Duress Falcon
View FAQs for Falcon
Duress Eagle
View FAQs for EagleDuress App
You activate an Emergency by pressing the Emergency icon on your App. It will then start a 5 second countdown, you can cancel during this time. Once activated, live video and audio gets streamed to our A1 ASIAL Control centre for triage.
Yes, you simply press the cancel Emergency button. The app will then request you put in your unique
4-digit pin. Once entered, the Emergency will be cancelled. Our operators may still call to ensure you are ok.
“Are you OK” is an optional check-in feature that can be scheduled through the Pathfinder dashboard to alert team members at a pre-set time.
No, administrator can only see your location when a function is performed on the App.
The App won’t work, however you can still use 000
(Australia) or the emergency number in your country.
Yes.
Our App works from your phone signal. If you have no cell signal, it won’t work. All Duress products have Wi-Fi and we also provide a satellite solution.
It may when paired with a Phoenix card on an iPhone.
App works for iPhone versions iOS 11 and above.
All Duress products are Android-compatible. The App requires Android versions 5.0 or higher.
All emergencies are verified by our Security Operations centre at no additional cost.
Only your Pathfinder administrators.
Video is stored for the life of your contract.
Yes, directly from your administrator.
Individual users can’t turn off video or audio at their discretion.
Yes, you can create an Emergency at any time.
No.
No.
Text messages are included in your subscription.
Duress Phoenix
You activate an Emergency by pressing the Emergency icon “Red Button” on your Phoenix card, you can cancel by pressing the “OK” button. The propts for all actions are displayed on the print screen bottom left of your card. Once an Emergency is activated, live video (iPhone must be unlocked) and audio gets streamed to our A1 ASIAL Security Operations centre for triage.
Yes if it’s paired to a work phone that is shared.
No as it’s paired to a specific phone.
Bluetooth.
All emergencies are verified by our Security Operations center at no additional cost.
No.
No.
“Are you OK” is an optional check in feature that can be scheduled through the Pathfinder dashboard to alert team members at a pre-set time.
Up to 2 years.
2 hours.
Speak to your Administrator immediately for a replacement card.
10 metres approximately.
Speak to your Administrator.
Phoenix card requires your phone to have a cell signal, if it’s an ongoing issue speak to your Duress representative about satellite solutions.
12 months.
Yes, speak to your Duress account manager.
Text messages are included in your subscription.
Duress Falcon
To activate an “Emergency” quickly tap the sreen of your Falcon 3 times. Alternatively you can hold down the round button on the side for 3 seconds. Once activated, a countdown gives you 3 seconds to cancel. Once activated, live video and audio are streamed live to our A1 ASIAL Security Operations centre.
Your screen will display a “Cancel Emergency” button, simply press the button and it will cancel the Emergency. Our operators may still call to ensure your safety.
A Team Alert will notify your team members and supervisors that you require assistance. TO activate a Team Alert, simply tap your screen twice or push the round button on the side twice.
All emergencies are verified by our Security Operations centre at no additional cost.
Only your pathfinder administrators.
Video is stored for the life of your contract.
Yes, directly from your administrator.
This requires our technical team to create this change, request from your administrator required.
Yes.
Yes, Falcon can run off Wi-Fi.
Up to 48 hours standby.
2-3 hours.
Yes Bluetooth can be enabled if required.
No, the Falcon is a stand alone safety device.
No.
Yes.
It’s rated to IP67 which is water resistant, it’s not advised you swim or submerge your device.
No.
It has a battery level indicator on the screen, top right.
No, the Emergency in all cases has been verified by our Security Control centre.
Speak to your administrator immediately.
Yes, Falcons are easily shared within your organisation.
Refer to your company policy.
Yes when an emergency is created, however it will only show the building address if you are at a multi-story location, not the floor or room. Speak to Duress about our indoor solution.
Yes.
You will require a satellite solution, speak to your Duress representative.
12 months.
Yes, speak to your Duress account manager.
No.
No.
Text messages are included in your subscription.
Duress Eagle
12 months.
Yes, speak to your Duress account manager.
No.
No.
Text messages are included in your subscription.
Yes, the Eagle can pre-record 30, 60, 90 and 120 seconds. Keep in mind if the Eagle is pre-recording, it will drain the battery quicker.
Yes, directly from your administrator.
There is a dedicated emergency button.
You can cancel an emergency from the screen.
There is a dedicated Team Alert button.
You can cancel a Team Alert from the screen.
There is a dedicated record button.
No, the emergency in all cases has been verified by our security control centre.
Your administrator.
Video is stored for the life of your contract.
It’s rated to IP67 which is water resistant, it’s not advised you swim or submerge your device.
Yes, the Eagle comes with a spare battery at time of purchase. You can hot swap the battery out.
Your Eagle has a battery indicator on the screen.
Yes when an emergency is created, however it will only show the building address if you are at a multi-story location, not the floor or room. Speak to Duress about our indoor solution.
Yes.
Report it immediately to your supervisor.
Yes.
Refer to your company policy.
You will require a satellite solution, speak to your Duress representative.
This requires our technical team to create this change, request fro your administrator is required.
Yes, you can create an emergency at any time.
Yes, the Eagle can run off Wi-Fi or SIM.
On full recording mode up to 10 hours.
3-4 hours.
Yes.
No, administrators can only see your location when a function is performed on your device.
Yes, you can receive inbound calls, you cannot make outbound calls.
Yes, all emergencies are stored.
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