Worn under a uniform or on a lanyard. Designed for environments where visible devices create tension.
Emergency
When seconds count.
Phoenix is built for the work you actually do. When something goes wrong, one press connects you to a real operator in our Melbourne Monitoring Centre, with live video, audio and location already on their screen.
Answered in under ten seconds.
One press. That's the whole emergency. The SOS button sits under your thumb. Hold for two seconds and Phoenix streams live video, audio and location to our Operations Centre, hands-free.
A human in the loop. Instantly. Your alert lands in our Melbourne Operations Centre. An ASIAL-graded operator is watching the video, listening to the audio, and triaging before the first second is out.
Your team is already moving. Managers get a call on their phone. Team members get a push on their device. Help comes from inside the room and outside it at the same time.
Verified. Dispatched. In seconds. Operators confirm the situation on live audio and video, then route police, fire or ambulance to your exact position. No explaining, no repeating.
False alarm? Handled. If the button was pressed by accident, operators call to check in and stand down before anyone is dispatched. No sirens, no paperwork, no awkward follow-up.
The story, on the record. After every activation, a Duress operator calls the user for a voice-recorded incident report. You end the day with the full picture, already written up.
Every second, saved. Audio, video, location, timestamps, operator notes. All of it lives in your Pathfinder dashboard, ready for review, training, or evidence.
