Frequently Asked Questions
No, Duress streams your location only once an emergency has been declared. While an emergency is active, your location updates every 5 seconds. When you request assistance either via a Team Alert or Emergency, your device will ping your location to your nominated contacts.
No, administrators within your organisation cannot see your location unless you have activated an emergency or team alert.
To declare an emergency, click the Emergency Button (red button on the side), which can urgently request police assistance. All Duress Eagles in your team will be notified that an emergency has been activated. Live video, audio, and location data will be sent to our 24/7 A1 Graded Monitoring Centre, where the emergency will be verified and triaged.
Yes, to cancel an alert you can tap the blue button on your screen that says 'Cancel'. To ensure you are ok, the operations centre will also give you a call before closing the monitoring.
Yes, admin users will get access to Pathfinder, the Duress dashboard where all users, alerts and settings can be managed.
Every organisation will receive complementary onboarding training, but you can also access information at any time by visiting knowledge.duress.com or by contacting our local support team.