Manningham Council—How Duress drove a 90% improvement in staff safety and morale
Key Takeaways
The Challenge: Manningham Council was struggling with slow response times from their previous safety alarm provider, leaving staff feeling vulnerable.
The Solution: Duress stepped in with fast response times, real-time video communication, and instant SMS notifications, giving frontline staff peace of mind.
The Outcome: With Duress in place, the council now has a 90% satisfaction rate for team safety, with staff feeling more confident and supported.
The Challenge
Manningham Council’s Maternal and Child Health team had a real issue on their hands—unreliable response times from their safety alarm provider were putting staff at risk.
Susan Kent, the Team Leader, said it best, that the alarm system was slow to respond, leaving the staff feeling unsafe, especially in high-pressure situations. It got to a point where something had to change. The team was frustrated and losing confidence in their safety. They needed something better, something fast and reliable.
The Process
Susan and her team began searching for a safety solution that would actually work. They needed fast responses, clear communication, and a sense of security that the current system just couldn’t provide.
After looking at several options, Duress stood out. What made Duress the right choice was its combination of quick response times, SMS notifications, and live video with GPS locations. It was exactly what the team needed, an all-in-one solution that was both effective and easy to use.
When it came to onboarding, everything went smoothly. The Duress team worked closely with Susan’s group to set up the devices and ensure they matched the council’s emergency plans. The training was clear and easy to follow, making the transition to Duress seamless. Everyone felt prepared and ready to go.
The Outcome
Since bringing Duress on board, the difference has been huge. The team now feels safer knowing they can rely on fast response times and live video feeds for extra protection.
Susan summed it up perfectly:
“The fast response time makes the team feel safe, and the video feature gives them peace of mind.”
The staff also feels more supported, which has boosted overall morale. The discreet nature of the system lets everyone focus on their jobs without worrying about safety issues.
Quotes and Stats
“Staff are feeling much safer because of your fast response times, and the video makes them feel they have added security.” – Susan Kent, Team Leader of Maternal and Child Health
Satisfaction with Duress: 95%
Satisfaction with Duress training: 98%
Overall sense of safety improvement: 90%
Likely to recommend Duress: 100%
Key Stats
90% safety satisfaction rating after implementing Duress.
100% likelihood to recommend Duress to other councils and organisations.
Want to see how Duress can work for your team?
Book a time to chat with us today and discover how we can enhance your team’s safety and confidence.