South Coast Private Hospital—The journey that drove a 100% increase in safety confidence for community healthcare workers

Healthcare

15 Aug

Key Takeaways

The Challenge: South Coast Private Hospital needed a reliable safety solution for their social workers who were starting to provide care outside the hospital for the first time.
The Solution: Duress delivered a safety system with live video and audio recording, location check-ins, and the ability to mark risks during patient visits.
The Outcome: Duress gave staff the confidence to work safely in the community, knowing that immediate help was just a tap away.

The Challenge

When South Coast Private Hospital launched its new outpatient support program, the frontline team knew they were stepping into new territory. This was the first time care would be provided outside the hospital, and it raised big safety questions—especially for social workers like Laura M.

Visiting patients in their homes meant entering unpredictable situations, often without any backup. Laura needed to feel safe while working in the community, so the hospital had to find a reliable solution that would protect their frontline staff without adding extra stress.

The Process

The hospital looked at different safety options, but they needed something that offered instant connectivity and support in case anything went wrong. That’s when Duress stood out as the perfect fit.

For Laura, the check-in and check-out system was a game changer. It allowed her to keep track of her location and mark any risks she noticed during her visits. With the ability to record live video, audio and real-time GPS location, she had peace of mind knowing that help was always on standby.

The setup process was smooth, and the training made everything easy to understand. Laura felt fully supported throughout, and the Duress team was there every step of the way, making sure everything worked as expected.

The Outcome

Since implementing Duress, Laura’s sense of safety has dramatically improved. She now visits patients with confidence, knowing that if something happens, help is just a click away. As Laura put it:

“Using the Duress system has given me more confidence to visit patients/clients in an outpatient setting, knowing that should an issue ever present itself, I have the best team behind me to intervene.”

The check-in feature has been incredibly useful for tracking her visits, and the ability to make notes on potential risks has been crucial for staying on top of things. Even though Laura is currently the only team member using Duress, she’s been very happy with it, rating her experience a 98% for both the product and the training.

The hospital now has plans to expand Duress to other outpatient services, knowing that it gives their team the safety and support they need to work confidently in the field.

Quotes and Stats

“Using the Duress system has given me more confidence to visit patients/clients in an outpatient setting.” – Laura M., Social Worker, South Coast Private Hospital
Satisfaction with Duress: 98%
Satisfaction with Duress training: 100%
Overall sense of safety improvement: 98%
Likely to recommend Duress: 100%